By using services disseminated by CoGrammar Limited (Company number 10493520), 20-22 Wenlock Road, London, England, N1 7GU, ("CoGrammar") you are bound to various terms & conditions, depending on the services you use. These terms are set out on this page, which sets for the following terms and conditions.
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Permission is granted to temporarily download one copy of the materials (information or software) on CoGrammar's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not: modify or copy the materials; use the materials for any commercial purpose or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on CoGrammar's website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions. CoGrammar may terminate the licence at any time. Upon termination of your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format, failing which, you will be held personally liable.
The materials on CoGrammar's website are provided "as is". CoGrammar makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, CoGrammar does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
In no event shall CoGrammar or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit or due to business interruption) arising out of the use or inability to use the materials on CoGrammar’s Internet site, even if CoGrammar or a CoGrammar authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
You agree to indemnify CoGrammar against any claims, losses, or liabilities arising either directly or indirectly, from use of the services, except where prohibited by law.
CoGrammar has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by CoGrammar of the site. Use of any such linked website is at the user's own risk.
CoGrammar may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Any claim relating to CoGrammar's website shall be governed by the laws of England and Wales, as may be applicable.
Interactions to be conducted by users of any sites within the CoGrammar domain/ownership and its subsidiaries are to follow bone fide practices. Users who:
Will have any and all services provided by CoGrammar and its subsidiaries terminated with the user immediately and indefinitely.
By using CoGrammar’s services, including signing up on any of our registration flows and/or signing up for text message communications, you expressly consent to collecting, using, and sharing your personal information as outlined in our Privacy Policy. You acknowledge that you have read, understood, and agree to our Terms of Service and Privacy Policy, including the terms related to data collection, communication, and security.
You further consent to receive text messages from CoGrammar, including transactional and promotional messages. You may opt out of receiving promotional messages at any time by following the opt-out instructions provided in the messages. Your continued use of our services constitutes your ongoing consent to these terms.
You also consent to us sharing your information with third party loan or lead processing providers, as expanded on in our Privacy Policy. You may opt out of this sharing or request data deletion by contacting legal@hyperiondev.com.
By subscribing to CoGrammar’s text messaging service, you agree to receive promotional, transactional, and informational messages related to our services including updates to start dates, deadlines, and other special offers. You can expect to receive a maximum of 5 messages a week. Message and data rates may apply. You can opt out of receiving these messages at any time by following the instructions provided in each message.
CoGrammar is not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of text messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed by CoGrammar. By subscribing to our SMS services, you acknowledge and agree that CoGrammar will not be liable for any damages, losses, or injuries arising from or related to the use or failure to receive any text messages, including but not limited to, delays, non-delivery, or technical issues. Your use of our SMS services is at your own risk, and we provide our services on an ‘as-is’ basis without any warranties of any kind, express or implied.
CoGrammar is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information and any passwords associated with your use of our services. You agree to notify CoGrammar immediately of any unauthorized use of your account or any other security breach. CoGrammar will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.
If you no longer wish to receive text messages from us, you can opt out at any time by replying with the word ‘STOP’ or ‘UNSUBSCRIBE’ to the number from which you received the message. Upon receiving your request, we will promptly remove you from our messaging list, and you will no longer receive further text communications from us.
CoGrammar offers online and on-site bootcamps, which each have different Terms of Services. By becoming a Student with us - defined as someone who has processed payment to start an online Bootcamp with us - and for the duration of your Bootcamp with us, you are bound by the relevant Terms and Conditions below depending on whether your bootcamp is on-site or online. In addition, you are bound by all further clauses regarding payments, refunds, and disenrollment stated below regardless of whether you are an on-site or online Student
By using any and all services disseminated by CoGrammar, you are bound to and agree to the following terms and conditions:
However, should you decide to not pursue your bootcamp or terminate your enrolment at any point for whatever reason, you will forfeit all your remaining mentor support and will not be eligible for any refund except as provided for under the current Refund Policy.
Please contact support, using this linked form, should you have any questions around non-payment once you have registered.
CoGrammar may charge you tuition to attend a course. The amount of any tuition may be revised by CoGrammar from time to time and vary from region to region, and topic to topic.
Your tuition provides access to the course materials and support services for a specified time period, as defined during your purchase process. Your access to the course materials and services will be automatically terminated at the end of your specified time period.
Students may request additional access to course materials and services, on a month by month basis. The tuition for additional access will be based on the monthly tuition for the Full time version of the program at the time of the request.
All course purchases made as part of a promotion, discount, or special offer are non-refundable.
This policy applies to all promotional sales, regardless of the type or duration of the promotion. By purchasing a Bootcamp under a promotion, the buyer acknowledges and agrees to this no-refund condition. The buyer is still entitled to cancel or withdraw from their course but they will not be eligible for any tuition refund.
The cancellation policy applies to the period between enrolment and the commencement of your chosen course of study.
CoGrammar reserves the right to cancel or postpone a course date at any time and for whatever reason. Except in cases of force majeure, students will be entitled, at CoGrammar’s discretion, to either attend the course at the proposed later date or to receive a full refund of any course fees they have already paid to attend the course on the original date.
CoGrammar reserves the right to cancel an enrolment based on conduct violations prior to the course start date. If a student displays threatening, abusive, or dangerous behavior toward any of our staff or personnel, then CoGrammar reserves the right to refuse to allow the student to continue taking the course. In such circumstances, a student will not be entitled to a refund of any fees paid except as mandated by the state’s refund policy, and CoGrammar reserves the right to prevent the student from taking any course in the future if we feel that is necessary for the protection of our staff or personnel.
CoGrammar reserves the right to cancel an enrolment or disenroll a student for delinquent past-due balances.
Students may withdraw from the course at any time (refer to refund table below) and refunds are determined in accordance with the Refund Policy stated below.
Students who are withdrawn are not entitled to retain access to the course curriculum or content.
All refunds will be processed within sixty (60) working days of cancellation or withdrawal from the course. All Refunds will be less a withdrawal fee of 15%, where applicable.
If any portion of the tuition was paid from the proceeds of a loan or third party, the refund shall be sent to the lender, third party, or, if applicable, to the state or federal agency that guaranteed or reinsured the loan.
Refund Table| Weeks since initial placement payment completed and/or scheduled Bootcamp commencement date | Maximum Possible Qualifying Refund as a % of Tuition Fee (subject to a further Cancellation Fee to the extent of 15% of the Tuition Fee) |
|---|---|
| <1 week | 50% |
| 1 to 2 weeks | 40% |
| 2-3 weeks | 25% |
| 3-4 weeks | 10% |
| After 4 weeks | No refund |
CoGrammar reserves its right to amend these amounts and/or percentages at any time, at their sole discretion. Students will be duly notified of any amendments thereto. Students are bound by the terms of this refund policy.
This policy sets out the criteria that come into play that might lead to students facing disenrollment from their bootcamp.
What does disenrollment mean?
Disenrollment is when a student is removed from their bootcamp due to not adhering to our terms and conditions policies and the Student Undertaking Agreement that the student will agree to when starting their bootcamp. Disenrollment does not mean that you will get your money back, we have a refund policy in place that will align with this policy and will determine if there is any refund payable.
What do you need to adhere to in order to avoid possible disenrollment?
We require that students abide by our Attendance, Progression, Grading, Plagiarism, Student Undertaking Agreement and Terms and Conditions policies so that they can make full use of our resources and facilities, get the most out of our courses, and be fully prepared to enter a professional programming environment.
So what does attendance entail?
Attendance is the time that you spend on our online platform to ensure that you're progressing on your boot camp.
For online programmes, attendance entails being active on our education support platforms and the submission of tasks on the student dashboard. Our platform automatically tracks this by capturing login times and sign-ins to online mentor calls, tutorials and work sessions. On-site attendance is taken by our lecturers and on-site mentors.
We recommend that you spend at least 8 to 10 hours a day online as a full time student and 4 to 5 hours as a part-time student. We do, however, understand that some students work faster than others and might not require as much attendance as is recommended. If this is the case then you and your mentor need to discuss this so that a note can be made on your student profile.
Obviously, if you are behind then the recommended attendance will be what you as a student must adhere to. If you are not attending, and this shows in your progression rate, you might risk disenrollment from the bootcamp. If a student falls within the following criteria, they are at risk of disenrollment:
Study Times
| Online | ||
|---|---|---|
| Full-time | Part-time | |
| Required hours of study | Minimum 40 hours per week. | Minimum 10 hours per week. |
Our responsibility
Our Education Team will motivate and support you all the way but attendance is up to you - we can’t force you to attend. .
Mentors will be checking in with their students on a weekly basis each Friday and should there be poor or no attendance for a week, take this up with the student. A note will also be made on your student file to ensure there is a record of this failure to attend. If there is poor attendance for a second week then the mentor will hand over the matter to Student Success where the Student Student Progression Associate (SPA) will reach out to the student to discuss the matter. In the case where a student has a sponsor, the sponsor will also be notified.
Should there be renewed commitment from the student (and sponsor where applicable), the SPA will hand back the matter to the Education Team, where the mentor will assess the student’s progression and assist in getting them back on track. The mentor will keep in contact with the SPA (and the sponsor where applicable) to ensure that the student stays on track for the duration of the bootcamp.
The student's responsibility
The student should ensure that they adhere to the recommended attendance as is set out for their specific option and mode of study. In cases where attendance is not possible, the student (or the student’s sponsor) needs to discuss this with their allocated Mentor. In a case where a student is unable to attend and needs to pause their bootcamp, the necessary pause process needs to be followed.
This said, students should ensure that they check in with their mentor at least once a week and should indicate if they will not be attending or active on our education support platforms. Should a student fall behind in progression on the bootcamp, their mentor will be reaching out to them to determine why this is happening and intervention might be put in place to ensure that the student does not fall too far behind. If there is no activity or attendance for more than 2 weeks, then the student will be handed over to Student Success for further action.
Task completion determines how you advance through your bootcamp. Each task has an average completion time that is measured against the duration of your bootcamp.
Progression is a comparison of your actual progression against your bootcamp’s expected progress. If your expected progress is 50% and your actual progress is 25%, you would be falling behind by 25%. You should always aim to stay ahead of schedule as much as you can. Should unexpected events arise in your personal life, you will have a bit more time to catch up and get back on-track.
With Pause requests, as a standard policy, we do not allow students to take a break or pause at any point throughout their bootcamp(s). However, we do understand that emergencies happen and that sometimes a student can be affected by special circumstances beyond control. A pause is therefore allowed under extenuating circumstances and the conditions listed in our Pause Policy.
It is worthwhile to note that even if a pause is requested, it might not be approved. It is up to the student to ensure that they plan accordingly should they not be able to pause their bootcamp. Also note, even if a pause request is approved, it does not mean that payment arrangements will also be placed on hold - these will go ahead as agreed upon at the start of the bootcamps.
Reviews
In terms of review, there are two kinds of tasks in our bootcamps, Practical tasks and Auto-graded tasks.
Practical tasks
Human mentors will review your practical task submissions. Each submission will be scored on a scale from 1 to 4, using a rubric with the following four elements:
Our facilitators aim to provide actionable, comprehensive, and personalised feedback to support your learning and professional development. Reading the review feedback will help you get unstuck and offer you further learning opportunities that ultimately shape the early stages of your career. Thus, the mentors orient the reviews towards your individualised progress and holistic development based on your completed work.
The scores you receive on the other elements of the rubric (efficiency, style, and documentation) do impact your overall final grade; however, your overall bootcamp completion takes priority over scoring 100% in each task.
The feedback you receive about how you could improve is best applied to your future tasks. Therefore, if you complete your task scoring at least 3/4 for task completeness, you may not resubmit.
Auto-graded tasks
When you submit an auto-graded task, you will receive an email with a link to a model answer, as well as an overview of the approach taken to reach this answer.
Take some time to review and compare your work against the model answer. This exercise will help solidify your understanding and provide an opportunity for reflection on how to apply these concepts in future projects.
Our responsibility
We will make sure that our students receive value adding and actionable feedback on their tasks within the agreed upon turnaround times.
The student’s responsibility
Our students need to make sure they are trying their best to achieve 75% or above for all tasks. If by the third time they are still not able to complete a task to the required standard or if they have made no attempt to correct errors that were highlighted by the reviewer or mentor, they shall be handed over to Student Success for discussion around continuation of their bootcamp.
By enrolling in CoGrammar's programmes, you agree to the following terms and conditions regarding academic integrity:
Academic Integrity refers to acting with honesty, trust, fairness, respect, and responsibility in all academic work.
Academic Misconduct includes but is not limited to:
Collaborative learning through the student community is permitted.
Actual task work must be completed independently unless explicitly instructed otherwise.
You are entitled to submit general queries via CoGrammar support.
You may schedule 1:1 mentor sessions for task-specific help.
You are encouraged to reach out if feeling overwhelmed rather than engaging in misconduct.
Suspected academic misconduct may result in a required synchronous session to discuss your work.
Confirmed academic misconduct will result in the lowest possible score and required resubmission.
Multiple offences may lead to disenrollment at CoGrammar's discretion.
All instances of academic misconduct will be recorded and may affect your standing in the program
When work is found to violate academic integrity standards, you must redo and resubmit original work. Graduation from any CoGrammar program requires all submissions to be your own original work.
Any student found not adhering to our terms and conditions will risk immediate disenrollment and possible permanent expulsion. Decisions will be based on collated data and the specific circumstances of each specific case. For more information on our Code of Conduct, refer to our Code of Conduct policy.
Our responsibility
We have made our terms and conditions available on our website as well as other processes and areas of adherence during onboarding to the bootcamp. We reserve the right to make changes. to these documents but will ensure to communicate this with our students (and their sponsors).
The student’s responsibility
Our students (and Sponsors) need to make sure they take the time to read through our terms and conditions. We do not take responsibility for any documentation that was not clearly read as it is all freely available to our students (and their sponsors).
If any of our students are found to fall in one of the above criteria, an intervention will be held in an attempt to remediate the situation. If the behaviour continues after the intervention, the student may be disenrolled. This will be at the discretion of CoGrammar.
Where there are allegations of CoGrammar’s staff being at fault, proper investigation of the matter will take place in accordance with our internal investigations policies and an outcome from this will then determine the relevant action that will be taken. The outcome determined by the investigation will be final.
It is important to again note that we have a refund policy in place which will determine if a refund amount is applicable, and if it is, what that amount will be.
We reserve the right to provide a student with a course extension for 3-12 months. The student will be liable for a course extension fee, our student finance & collection consultant will advise the student on this amount that needs to be paid directly to the institution via our card payment process. Our course extension offer applies to all students on our commercial Bootcamps.
Our loan-assisted students have 10 working days after their Bootcamp start date to request a switch for the following:
We reserve the right to allocate a new start date for a student who requests to switch Bootcamps. The loan-assisted student will be liable to pay the switch administration fee, our student finance & collection consultant will advise the student on the switch administration fee. Switch administration fees need to be paid directly to the institution via our card payment process.
Our Bootcamps run on a fixed schedule for three to six (3-6) months full-time (with the latter only being for the Immersive bootcamp) and six to twelve (6-12) months part-time (with the latter only being for the Immersive), either online or onsite. We aim to maintain consistent cohort progress and a stable student community at all times. Therefore, as a standard policy, we do not allow students to take a break/leave/holiday at any point during their bootcamp enrolment period.
The Emergency Pause Policy is only intended for use in genuine personal emergencies. It remains the student's (or sponsor's) responsibility to ensure that they keep up to date with their work and plan to ensure they are able to continue their studies in the face of commonplace challenges (e.g. hardware or software problems, loss of Internet connectivity, etc). We recognise that sometimes in the course of regular life, students face various challenges and begin to fall behind or become overwhelmed; in these circumstances the correct procedure is for the student to reach out to our Student Success department, which will assist them in organising academic support to help them cope and catch up. Emergency Pauses are considered under the following conditions:
In the case of a medical emergency where the student is unable to work, the student may submit a concession request, with appropriate supporting documentation. In the case of a death or serious illness in the immediate family, the student may submit a concession request; here, a death certificate would be required as supporting documentation. All Emergency Pause requests will be considered on merit on a case-by-case basis. In some cases, provisional approval may be granted, contingent on the receipt of appropriate supporting documentation within a period specified to the student. Where provisional approval is granted but supporting documentation is not forthcoming within a period of 30 days, the Emergency Pause will be considered not to have been granted, but the administration fee will be not waived. All Emergency Pause requests are to be submitted through this form (https://forms.gle/nnE6yDSjtkvBwxFG7) or processing by the Student Success team. CoGrammar reserves the right of sole discretion in all decisions relating to an Emergency Pause, or any other sort of extension.
Note that, should the student’s Emergency Pause request be approved:
written approval from a member of the CoGrammar Support team will be provided (to avoid any miscommunication, no Emergency Pause request will be considered to have been granted without this and so it is vital for you as a student to ensure that you receive it, and save it to a safe place); an administration fee of 5% of the full course tuition is due within 48 hours of approval; any pause taken without prior written approval from a member of the CoGrammar Support team will be considered invalid and your support for the duration of the requested period will lapse
Ordinarily, no student may request an Emergency Pause within one week (7 working days) of beginning a bootcamp, or during the Immersive bootcamp. In a case where this is unavoidable (e.g. a death in the immediate family), the student’s start date will automatically be pushed out and they will be advised to start their bootcamp afresh with the next cohort. This provision applies to both online and onsite students
If an Emergency Pause is approved, the maximum pause period granted will be one month (30 days). If the student does not return to their studies after this period, they will be disenrolled from the bootcamp.
If an Emergency Pause is granted for an onsite full-time student, they will only be allowed back onto campus when the next cohort immediately after the student’s enrolled cohort reaches the point the student was at, when the Emergency Pause was instituted. This is to ensure the student returns to a position where their progress is aligned with the campus schedule of lectures for their bootcamp, so that they can resume their studies at the appropriate point.
For students paying monthly installments, an Emergency Pause will not result in a pause of installments or a payment holiday.
If disenrollment occurs, the student shall still be liable for any outstanding tuition fees. This is applicable to both online and onsite students.
Students may not request an Emergency Pause more than once within the same bootcamp enrolment period.
You may only avail a maximum of one discount or promotional offer at any given time. Discounts may not be combined with any other ongoing offer/promotion/discount.
All Bootcamp purchases made as part of a promotion, discount, or special offer are non-refundable. This policy applies to all promotional sales, regardless of the type or duration of the promotion. By purchasing a Bootcamp under a promotion, the buyer acknowledges and agrees to this no-refund condition.
This Students Complaints Procedure (SCP) describes the complaints policy for all programmes offered by CoGrammar. It seeks to ensure that student complaints are dealt with fairly and appropriately and are given careful consideration.
We regard a complaint as any expression of dissatisfaction about our action or lack of action, or the standard of service provided by us or on our behalf, via the processes set out in this document. “Complaints”, for purposes of this document, do not include any third-party complaints (cases where the dissatisfaction is caused by a party that is not CoGrammar), nor any academic complaints (dissatisfaction on marks assigned or academic progression, which is to be addressed during a 1:1 with the student’s mentor).
“Complaints” for purposes of this document does not include complaints related to how CoGrammar stores and uses your data.
Appeals against applications of the regulations, or decisions made by us are also considered as complaints.
CoGrammar is dedicated to providing a high-quality student experience.However, we recognise that students may sometimes become dissatisfied. Where concerns are brought to our attention, we commit to investigating the matters raised, clarifying regulatory or procedural issues, and, where appropriate, taking the necessary steps to provide remedy and redress.
If a student wishes to make a complaint, they should follow the guidance below.
It is understood that making a complaint is a serious matter and it is treated as such by CoGrammar. All submissions under this Procedure are treated confidentially and students should be assured that raising a grievance of any kind will not negatively impact their academic progress or standing with CoGrammar.
It is our principal aim to resolve any complaint or problem quickly, fairly, and simply at the informal stage. All informal complaints will be dealt with through our Education Student Support team.
All complaints will be recorded on an internal database and retained for future reference.
Whilst dealing with any complaints, we will comply with several of our policies, including
The following process must always be followed, to ensure complaints are dealt with in the correct way, with a swift resolution.
When airing a complaint, the first step will entail bringing it to the attention of the CoGrammar Education Student Success Support team at www.hyperiondev.com/support. Alternatively, students may choose to make use of CoGrammar’s student surveys, circulated anonymously from time to time, to bring complaints to our attention.
If no relief follows after Informal Resolution procedures have been exhausted, the student may proceed to Formal Resolution as set out below.
All complaints that have not been resolved via Informal Resolution, must be directed to:
Stage 1 - Lodge
| Process | |
|---|---|
| 1-1 | Once a complaint has been raised via the channel above, acknowledgement of the complaint will be sent to you |
| 1-2 | An investigation will take place internally, looking at factual evidence, circumstances, staff and relevant parties. We may also contact you for any clarification. A summary of the complaint and actions will be logged in a tracker. |
| 1-3 | We aim to have a resolution within 15 working days from the date the complaint is raised via our escalation channel. However, if this is not possible, we will contact you to explain the reason for the delay, and the time extension required to provide a response to the complaint. |
If the complaint has been resolved, and is closed at this stage, issues identified, problems solved, and any recommended changes will be logged in a tracker. This will be submitted to CoGrammar’s SMT (Senior Management Team) via a summary of the tracker, to be discussed at the next complaints committee meeting, in order to ensure sustainable problem solving and complaint resolution, with this committee to be held at least once per quarter.
Stage 2 - Appeal
If you are unhappy with how we have dealt with your complaint, or the outcome, you can appeal by emailing the complaints@hyperiondev.com email address again, labelling your email as ‘Complaint Resolution Appeal’, and it will be referred to the senior management team member. This must be done within 1 working day of receiving the outcome. They will use all documented actions and evidence, and aim to provide feedback within a further 10 working days.
| Process | |
|---|---|
| 2-1 | Acknowledgement of the escalated complaint will be sent to you as soon as possible, we will aim to do so on the same day. Throughout this process, all actions will be documented for reference |
| 2-2 | Once all information is reviewed, contact will be made with all parties concerned |
| 2-3 | We will aim to respond to you with a final outcome to your complaint, in writing within 10 working days of the complaint being appealed. However, if this is not possible, we will contact you to explain the reason for the delay, and the time extension required to provide a final response to the complaint. |
If the complaint has been resolved, and is closed at this stage, issues identified, problems solved, and any recommended changes will be logged in a tracker. This will be submitted to CoGrammar’s SMT (Senior Management Team) via a summary of the tracker, to be discussed at the next complaints committee meeting, in order to ensure sustainable problem solving and complaint resolution, with this committee to be held at least once per quarter.
Stage 3
If you are still not satisfied with the outcome of your complaint and appeal, you may have the ability to appeal or escalate your complaint depending on the programme you are on with CoGrammar.
Please refer to your Student Undertaking Agreement for further details of this escalation policy that applies to your programme.
Please be aware that a prerequisite may be having followed this complaints process in full, giving CoGrammar a chance to give you a final decision on your complaint.
Alternate Dispute Resolution
Please note that any dispute arising under these Terms as set out above, should as a first step be referred to mediation between the Parties as a first step to resolution, before proceeding with any legal action. The Student agrees that any dispute, claim, or controversy covered by this clause shall be brought on an individual basis only, and not as a plaintiff or class member in any purported class, collective, representative, or group action. The Student expressly waives any right to initiate or participate in a class action, collective action, or other representative proceeding against the Institution to the maximum extent permitted by law in the relevant jurisdiction.
